Refund policy

⚠ Important Notice

Please note that we do not offer free returns. Return shipping costs are entirely the responsibility of the customer. All approved returns must be sent to our own warehouse or supplier's central warehouse.

30-Day Returns Policy

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.
All original components, accessories and packaging must be included.
The product must show no signs of damage resulting from misuse or negligent handling.
Hygiene-sensitive items must be unused and clean.
Faulty items must be reported immediately upon receipt, together with clear photographic evidence.
We reserve the right to refuse returns if items appear to have been used, damaged or altered.

Once your return has been received and inspected, we will notify you within 7 working days whether your return has been approved.

If your return is approved, your refund will be issued using the original payment method. Original shipping costs are non-refundable.

How to Request a Return

To request a return, please email:

victoriawindsor@co.uk

Your email must include:

Order number
Reason for the return
Clear photographs (if the item is damaged or faulty)
Full name
Full address

Please do not send any items without prior authorisation. We will provide you with the correct return address once your request has been reviewed. Returns sent without prior approval may not be accepted.

Right to Cancel (14 Days – EU Customers)

If you are purchasing as a consumer (an individual buying outside the course of business), you have the legal right to cancel your purchase within 14 days of receiving your goods.

To exercise your right to cancel, you must notify us by email with a clear statement of your decision.

Your cancellation will be considered complete once:

We have received the returned goods; and
The items have successfully passed our inspection.

Return shipping costs remain the responsibility of the customer.

Important Shipping Information

As our products are dispatched from our international warehouse, delivery times may vary.

If your order has already been processed or dispatched, it can no longer be cancelled. In this case, you must wait until you have received your order before submitting a return request.

Refunds

Once your return has been approved:

Your refund will be processed within 14 days of receiving the returned goods.
Refunds are issued using the original payment method.
Original shipping costs (where applicable) are non-refundable.

Return Address

All approved returns must be sent to our or supplier's central warehouse. The exact return address will be provided once your request has been approved by our team.

Any return shipping costs, customs duties and import charges (where applicable) are the responsibility of the customer.

Returns and refunds are managed on behalf of Victoria Windsor.

Contact: victoriawindsor@co.uk